Support
We're here to help you get the most out of Prosepal.
Frequently Asked Questions
What does the free trial include?
Free users get 1 generation to try the service. A generation creates 3 message options, and you choose the one you want to use.
What are the generation limits for Pro?
Pro subscribers get up to 500 generations per month (that's 1,500 message options!). Limits reset on the 1st of each month.
What Pro plans are available?
We offer Weekly, Monthly, and Annual subscriptions on iOS. All plans include the same features. Annual offers the best value.
How do I cancel my subscription?
On iPhone, open Settings → Apple ID → Subscriptions → Prosepal. Cancel at least 24 hours before your renewal date.
Can I restore my purchases on a new device?
Yes! Sign in with the same account you used to purchase, and your subscription will be restored automatically. You can also tap "Restore Purchases" in the settings.
Is my personal information safe?
Yes. The details you enter for message generation are sent to our AI service but are not stored permanently. Read our Privacy Policy for more details.
The app isn't generating messages. What should I do?
First, check your internet connection. If the problem persists, try closing and reopening the app. If you're still having issues, please contact support.
Can I use Prosepal offline?
No, Prosepal requires an internet connection to generate messages using our AI service.
How do I delete my account?
You can delete your account from the app's Settings page. This will permanently remove all your data. See below for details.
Delete Your Account & Data
You have the right to delete your account and all associated data at any time.
What data we store:
- Account info: Email address, name (from sign-in provider)
- Usage data: Generation counts for subscription limits
- Message history: Saved messages (stored locally on your device)
- Subscription info: Managed by Apple App Store (not stored by us)
Note: The personal details you enter when generating messages are sent to our AI service but are NOT stored permanently.
How to delete your account (in-app):
- Open Prosepal
- Go to Settings (gear icon)
- Scroll to Account Actions
- Tap Delete Account
- Type "DELETE" to confirm
This immediately and permanently deletes your account, usage history, and local data.
Request deletion via email:
If you cannot access the app, email jarryd@prosepal.app with the subject "Account Deletion Request" and include the email address associated with your account. We will process your request within 7 days.
Subscription cancellation:
Deleting your account does NOT automatically cancel your subscription. Please cancel your subscription first in iPhone Settings → Apple ID → Subscriptions → Prosepal.
Report a Bug
Found something that doesn't work right? Please email us at jarryd@prosepal.app with:
- A description of the issue
- Steps to reproduce the problem
- Your device model and OS version